Return & Refund Policy

At Forgan (“we,” “our,” or “us”), customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made through our website (the “Site”). By placing an order with us, you agree to the terms below.

1. General Policy

  • We accept returns or refund requests only under conditions specified in this policy.

  • All requests must be made within the stated time frame from the date of delivery or purchase confirmation.

  • Items must be unused, in original packaging, and in the same condition as received, unless defective or damaged upon arrival.

2. Eligibility for Returns

A product may be eligible for return if:

  • It is defective, damaged, or incorrect upon delivery.

  • It does not match the description provided on our Site.

  • It is unused and in resalable condition, returned within the allowed time frame.

Non-returnable items may include:

  • Digital products or downloadable content.

  • Services once delivered or completed.

  • Gift cards, promotional items, or discounted items (unless defective).

  • Items marked as “final sale.”

3. Time Frame for Returns

  • Returns must be requested within [X days, e.g., 7–30 days] of receiving the item.

  • After this period, we cannot guarantee acceptance of your return request.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed using the original payment method.

  • Please allow [X business days, e.g., 7–14 days] for the refund to reflect, depending on your bank or payment provider.

  • Shipping costs (if applicable) are non-refundable unless the return is due to our error.

5. Exchanges

  • We may replace defective or damaged items with a new one at no extra cost.

  • Exchanges are subject to product availability.

  • If an exchange is not possible, a refund or store credit may be offered.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).

  • We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

7. Cancellations

  • Orders may be canceled before they are shipped or fulfilled.

  • If cancellation is requested after shipment, the standard return process applies.

8. Exceptions

We reserve the right to refuse returns or refunds if:

  • The product is returned in a condition that makes it unsellable.

  • The return request is made outside the allowable time frame.

  • Evidence suggests misuse, damage caused by the customer, or fraudulent claims.

9. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the Site or purchases after changes indicates acceptance of the revised policy.

10. Contact

For return or refund inquiries, please use the contact form available on the Site.